Our Offerings

Through activities and exploration of case studies, participants will learn how Innovation works and begin to apply tools, methods, processes, and mindsets to their professional workplace. Practice the skills through hands-on activities and increase confidence in their creative abilities. It's the first step in unlocking the hidden creative potential. By the end of this course, students will be able to:
Solve business problems through development of curiosity and collaborative mindset

Led by Donald Farmer, equips professionals with tools and techniques to drive organizational innovation. Based on Farmer's book “Innovating,” the course includes practical exercises, user-centric approaches, and strategies for implementing and measuring innovative solutions, fostering a culture of creativity and continuous improvement. Understand the essence of innovation versus invention. Master user-centric research techniques. Implement and measure innovative solutions.

Led by Donald Farmer including mentoring. Supported by other faculty/TAs
- Gain Empathy by working with team members. Understand working with a win-win perspectives
- Build Awareness by understanding the project and planning implementation.
- Connect with customers and deliver a real live project into the business and track the business results.

This course equips managers and leaders with enhanced emotional intelligence (EQ) skills for
effective leadership, fostering collaboration, and navigating the complexities of AI-driven
environments.

This course equips managers and leaders with adaptive leadership skills to navigate uncertainty,
complexity and rapid change as AI continues to transform industries.

This course equips managers and leaders with brain priming skills to optimize their cognitive
performance and foster a culture of creativity and flow within their teams.

Teams can explore influences on collective decision-making — including team dynamics, opposing interests, and cognitive biases.
The simulation also focuses on analyzing different leadership approaches, and team responses.
The game helps players understand the effective strategies for building, participating in, and leading teams.

Run by Keith Carter, participants assume roles as members of a fictional startup company in this interactive, multi-team simulation. Throughout the course, team members collaborate to implement automation and AI solutions for common office tasks. Failure to effectively integrate AI tools or automate processes impacts the company's efficiency and bottom line. The course helps professionals understand strategies for identifying automation opportunities, implementing AI systems, and managing the human-AI interface in modern workplaces. Gen AI assists in analyzing productivity metrics and suggesting optimization strategies.

Run by Keith Carter, participants experience the challenges and opportunities to reduce Corporate Greenhouse Gas Emissions based on Paris Agreement while Managing Business Performance (profitability… etc.)

Run by Keith Carter, participants play one of five team members attempting to summit Mount Everest in this collaborative, multi-player simulation. During each round of play, team members analyze information. Failure to accurately communicate and analyze information has consequences on team performance. The game helps players understand the effective strategies for building, participating in, and leading teams more effectively. Gen AI will assist in reporting decisions.

This course involves activities and case studies to help participants apply design thinking in the workplace, with a focus on collaboration and innovation in operations or sales.
With the learnings from the course, participants can structure problems to Own and Solve them.

This engaging and hands-on course designed to revolutionize your approach to innovation. You'll uncover how to identify latent customer needs and translate them into actionable design challenges, fostering a culture of empathy-driven innovation. Transform ideas into tangible solutions by designing for the customer's job to be done, learning to prototype, test, and measure your innovation practices effectively. Join us to harness the power of design thinking and drive real-world fintech innovation!

This course equips participants with practical, hands-on experience in utilizing language models for various AI applications. Attendees will learn key concepts in language models, implement zero-shot and few-shot learning techniques, and develop AI-powered Python applications to address real-world scenarios.

Sales and relationship management professionals in the banking and insurance sectors will uncover how to enhance customer interactions and sales strategies using Generative AI. Participants will delve into the capabilities of AI-driven tools to personalize customer engagement, forecast sales trends, and streamline the sales pipeline.

This session introduces sales and marketing professionals in the property and retail sectors to the "Know-Decide-Act" (KDA) framework, a powerful decision-making model that is revolutionized by the integration of Generative AI. With a focus on converting raw data into actionable intelligence, the workshop demystifies how Generative AI can be a game-changer in driving informed business decisions and proactive actions for measurable business outcomes.

This introductory workshop explores the use of cutting-edge multi-agent generative AI within retail marketing contexts. Participants will learn how this technology can streamline content creation, enhance audience targeting, and boost campaign effectiveness.

This workshop is tailored for consultants and partners at consulting firms, focusing on the strategic selling of Generative AI solutions by harnessing solution sales techniques. The core of the session will be to equip participants with the skills to articulate the value proposition of Robotic Process Automation (RPA) and AI in driving productivity and efficiency for their clients.

This executive workshop includes a focused exercise on the future of jobs, particularly in the areas of marketing, customer service, and back-office functions, highlighting the impacts and opportunities created by emerging technologies (Gen AI, Multiomics, Robotics, and Digital Assets). Board members and CEOs in the financial services and property sectors will be enabled with deeper insights into workforce transformation and strategic human resource planning in the context of technological advancements.

This workshop offers a strategic deep dive into managing the transition of AI tools from shadowy outliers to integral parts of enterprise operations, specifically tailored for the banking and insurance sectors. As compliance and relationship management professionals, participants will engage in a hands-on learning experience that navigates the intricacies of AI policy formation, risk assessment, and ethical deployment.

This course aims to enhance business value through strategic analytics, focusing on generating actionable intelligence from data, improving operations, power plants, or sales. Participants will be challenged to answer the most challenging questions of “Where are we Today”, “Are we winning” and “How to Win Tomorrow”

This course is a cornerstone for anyone aiming to bridge the gap between data analytics theory and its application in real-world scenarios, providing a solid foundation for making impactful, data-driven decisions.

Led by Keith Carter and Guo Lei including mentoring. Supported by other faculty/Tas
- Place to share insights and showcase internal projects.
- Develop internal capabilities and work on projects.
- Celebrate Quick Wins and track business results

Participants will emerge with a profound understanding of how to implement cost-effective, data-driven maintenance programs that significantly reduce downtime and operational costs, setting a new benchmark in the energy industry. Delve into real-world case studies and practical applications, transforming your approach to power plant management and positioning your organization as a leader in operational innovation and sustainability.

Gain invaluable insights into workforce dynamics through People Analytics

This course involves activities and case studies to help participants apply design thinking in the workplace, with a focus on collaboration and innovation in operations or sales.
With the learnings from the course, participants can structure problems to Own and Solve them.

Dive deep into Analytics and Visualisation to understand and engage your customer effectively.

Revolutionize manufacturing processes with Data Analytics in Industry 4.0.

Utilize Machine Learning for Business Decisions to drive strategic outcomes.

Anticipate market trends and behaviors with Predictive Analytics.

This course will guide you through the process of transforming analytics from a supportive function into a central, profit-generating arm of your business. You'll learn how to develop and market analytics products and services tailored to the unique demands of the renewable energy industry, operationalize your data capabilities to maximize impact, and lead a culture shift towards embracing analytics at every level

This short course highlights the need for companies to put employees first. The key concept is an integrated 360-degree view of the customer make it easy to support the customer and delivers higher net promoter scores and life-time value.

This course equips software engineering leaders and technology professionals to build developer toolchains, workflows and self-service capabilities to accelerate software development.

The course will enable you to apply Open Banking to help your enterprise customers interact with your services so they can optimise their cash management, payments and trade. It will show how to streamline key customer touch-points such as statements and workflows, and integration with ERP and treasury management systems. bank APIs enable the digital economy, and why they are an important building block for a firm’s success. It will cover partnering with technology solution vendors, and building your institution’s Open Banking capability.

Master the art of Experience Management to enhance customer satisfaction and loyalty.

Embrace Design Thinking to foster creativity and drive transformative change.

Through activities and exploration of case studies, participants will learn how Innovation works and begin to apply tools, methods, processes, and mindsets to their professional workplace. Practice the skills through hands-on activities and increase confidence in their creative abilities. It's the first step in unlocking the hidden creative potential. By the end of this course, students will be able to:
- Solve business problems through development of curiosity and collaborative mindset

A combined effort drawing on both Paul's experience in public speaking and Keith’s teaching style this course will delve into effective communication skills, focusing on crafting and delivering impactful speeches and presentations.
This will be useful to help teams leave a message that people remember and Obsess over for internal and external meetings.

The challenging task of cutting greenhouse gas emissions significantly is actually possible.
Reducing corporate emissions does not necessarily impair business performance. On the contrary, it can help reduce costs. Managers should think through all possible strategies and their consequences to choose and prioritize emission reduction strategies.

This course will enable you to anticipate emerging market trends and client needs effectively through client segmentation and predictive analytics.
You'll develop long-term product strategies tailored to corporate clients and learn to integrate innovative technologies like Generative AI.
Additionally, you'll master Go-To-Market planning and optimization techniques to maximise product value.

This course is designed to equip participants with the necessary skills and insights to build resilient and sustainable businesses capable of thriving in today's dynamic global environment. Through practical exercises, expert insights, and real-world applications, attendees will learn how to effectively integrate risk management and sustainability into their organizational strategies, operations, and culture.

Through activities and exploration of case studies, participants will learn how Innovation works and begin to apply tools, methods, processes, and mindsets to their professional workplace. Practice the skills through hands-on activities and increase confidence in their creative abilities. It's the first step in unlocking the hidden creative potential. By the end of this course, students will be able to: - Solve business problems through development of curiosity and collaborative mindset

This comprehensive training is designed to equip participants with the knowledge and skills necessary to anticipate and manage digital disruptions, ensuring they are well-prepared to lead and innovate in an ever-changing digital landscape.